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Blockchain's potential to improve customer experience

Blockchain technology is the ultimate connectivity layer, and it can be used to help solve thorny customer service issues when paired with Salesforce, according to one vendor.

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Latest Salesforce acquisition brings more power to Quip

Quip receives back-end capabilities with open source database after Salesforce purchase of Attic Labs.

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Salesforce Classic vs. Lightning: Which is best for you?

With migration becoming unavoidable, you should understand the different features available between Salesforce Classic vs. Lightning. Here is a chart to help you do just that.

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Pardot consultant talks Salesforce certification value

Pardot consultant Stacey Cogswell talks about the opportunities and challenges when obtaining Salesforce certifications.

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    Compare top CRM systems: SAP, Microsoft, Salesforce, Oracle

    The 'CRM platform wars' aren't as hot as, say, the tech battle between smartphone OS vendors. But Oracle, SAP, Salesforce and Microsoft want your business.

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    Salesforce Solution Architect

    A Salesforce Solution Architect is someone who has been certified for demonstrating the capabilities to build and design solutions across Salesforce platforms.

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    customer journey map

    A customer journey map is a diagram or several diagrams that depict the stages customers go through when interacting with a company, from buying products online to accessing customer service on the phone to airing grievances on social media.

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