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Salesforce CPQ application now in Service Cloud

Salesforce recently extended its CPQ application to Service Cloud, which further fleshes out its customer data integration strategy.

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Salesforce makes its eighth purchase of the year

Salesforce plans to integrate HeyWire's technology into Service Cloud, opening up another way for companies and customers to communicate.

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More than 19 new apps integrated with Wave

With added functionality for Salesforce Wave, users can now receive analytics for B2B marketing and financial services without having to leave the Salesforce platform.

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Salesforce AI brings intelligence to CRM

Salesforce Einstein is the next installment of intelligent sales, marketing and service systems -- but this is one of numerous Salesforce acquisitions. How will it fare?

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Basics

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    Salesforce Einstein

    Salesforce Einstein is an artificial intelligence technology that has been developed for the Sales, Service and Marketing Clouds. Einstein aims to bring intelligence to these systems through machine learning.

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    Apex Connector Framework

    The Apex Connector Framework is a set of classes and methods in the DataSource namespace for creating a custom adapter for Salesforce Connect.

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    Salesforce Knowledge Sidebar

    A Knowledge Sidebar in a Salesforce Console displays titles of Salesforce Knowledge articles that are related to the specified subject. The sidebar only displays for Salesforce Knowledge users after administrators set it up.

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Sections from across SearchSalesforce

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  • Salesforce Service Cloud

    Salesforce makes its eighth purchase of the year

    Salesforce plans to integrate HeyWire's technology into Service Cloud, opening up another way for companies and customers to communicate.

  • Salesforce Analytics Cloud (Wave)

    More than 19 new apps integrated with Wave

    With added functionality for Salesforce Wave, users can now receive analytics for B2B marketing and financial services without having to leave the Salesforce platform.

  • Customer Analytics and Business Intelligence Software

    New Salesforce feature hints at AI capabilities

    Smarter predictions for sales and marketing reps, better compilation of company data and what it means are among the ideas industry analysts speculate for Einstein.

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