Definition

Salesforce Wave Analytics (Analytics Cloud)

Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) platform from Salesforce.com that is optimized for mobile access and data visualization.

The Wave mobile app allows users to work with large data files and create graphs, charts and other pictorial representations of data from them. According to Salesforce, the platform allows users to drill down into key parts of the business with only a few clicks and little or no training in data analysis.

Wave Analytics features include:

A mobile-first approach that assumes smartphonestablets and task-specific apps are employees' primary tools for getting work done. To that end, the platform is optimized for mobile platforms to facilitate mobile collaboration.

Integration with other Salesforce.com clouds, including the Marketing Cloud, Community Cloud, Service Cloud and Sales Cloud, to enable access of data from all sources.

Sales Cloud and Service Cloud apps, dashboards and lenses to enable greater visibility into various aspects of data, such as trends, team performance and agent efficiency.

See a brief demo of Wave Analytics:

This was last updated in January 2016

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