Definition

SalesforceIQ

Contributor(s): Matthew Haughn

SalesforceIQ is customer relationship management (CRM) software from Salesforce.com that is available in two versions, SalesforceIQ for Small Business and SalesforceIQ for Sales Cloud.

SalesforceIQ is based on Relate IQ, software described as a relationship intelligence platform, which Salesforce acquired in 2014. SalesforceIQ for Small Business lacks the complexity and customization options of the company's higher-end offering but provides an affordable and easily-deployed solution for small and medium-sized businesses (SMB) without the resources to support Salesforce's enterprise-level products.

SalesforceIQ brings customer information together into a single platform that enables integration with marketing, sales, customer service and business analytics.The software automatically tracks and analyzes day-to-day interactions with customers. To begin with SalesforceIQ for Small Business, users just connect through their Gmail or Exchange email accounts. The SalesforceIQ mobile app seamlessly integrates the email inbox with CRM data and the entire sales process, including collaboration with team members, can be managed directly from a phone.

See a quick introduction to SalesforceIQ for Small Business:

This was last updated in January 2016

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