CCNG: DFW Regional Member Event

Join CCNG for a DFW Regional Member Event at the Freeman customer operations center in Grand Prairie, TX.  https://ccng.com/dfw-september-2017

Kathy Miklos, Vice President Customer Support, will lead a discussion focusing on the steps Freeman has undertaken to help employees create a personal experience for its customers. 

In addition, discuss topics including:

  • Contact volume
  • Service level performance
  • Coaching and development
  • Attrition
  • Engagement
  • Training
  • And more

Click here for more information or to register.

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