Mobile CRM strategy
- June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
- April 24, 2014
Salesforce has released Salesforce 1 Service Cloud SOS in beta, a mobile customer service application with live chat.
- November 22, 2013
A conference attendee calls Salesforce1 'the big deal' after the opening keynote at Dreamforce 13, and talks marketing automation in the cloud.
- November 20, 2009
Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications.