- October 27, 2017
The recently released Salesforce offering is the latest in a line of social selling tools meant to help customers identify which ads are working on Facebook and which are not.
- September 13, 2016
Salesforce plans to integrate HeyWire's technology into Service Cloud, opening up another way for companies and customers to communicate.
- August 18, 2016
Salesforce hopes to reduce the need for sales reps to toggle between apps while on the go by combining email and calendar events in one app.
- August 11, 2016
With Salesforce Field Service Lightning, one security system provider scrapped paper contracts in favor of a digital system and quickly increased sales. Here's how.
- August 04, 2016
With the addition of Quip, Salesforce users can perform word processing tasks without leaving the CRM provider's platform -- which may spell bad news for Microsoft.
- April 20, 2016
The fitness franchise had far-flung processes and a growing business. Here's how it used Salesforce Community Cloud to get franchisees on the same page.
- February 01, 2016
Can Salesforce Community Cloud succeed in enterprise social networking where the competition has failed?
- September 18, 2015
The Microsoft-Salesforce partnership, which integrates Lightning with Office 365, is paving the way for a much bigger deal: IoT Cloud.
- September 04, 2015
When Salesforce rolled out its development platform, Salesforce Lightning, it showed promise. But what are the real-world applications of it today?
- August 25, 2015
Salesforce Lightning gets a facelift; Oracle Marketing Cloud buys Maxymiser.
- August 13, 2015
In an effort to make sales even easier, Salesforce has incorporated a Buy button into its Community Cloud.
- July 01, 2015
Service for Apps allows Salesforce Service Cloud users to embed live agent support and a knowledge base within their applications and other CRM news.
- March 02, 2015
Philly 311, a new mobile customer service app for the city of Philadelphia, helps citizens report neighborhood incidents and engage more deeply with city government.
- June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
- November 22, 2013
A conference attendee calls Salesforce1 'the big deal' after the opening keynote at Dreamforce 13, and talks marketing automation in the cloud.