- May 17, 2012
Attendees at the ACCE call center expo say they’re ready to engage customers through social media.
- April 25, 2012
The Government Cloud will offer a dedicated, secure infrastructure for government agencies.
- March 15, 2012
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future.
- February 02, 2012
In-house Oracle expertise proved crucial to integrating Salesforce.com’s CRM application through the Informatica Cloud service.
- January 31, 2012
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.
- January 27, 2012
Integrating cloud applications with on-premises ERP presents a long list of challenges. Industry experts weigh in on what to tackle first and how.
- December 22, 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.
- December 16, 2011
With the planned acquisition of Rypple, cloud giant Salesforce.com intends to target SAP and Oracle in the human resources software market.
- November 30, 2011
Salesforce.com is continuing to deliver its social enterprise message with the unveiling of the Radian6 Social Marketing Cloud, a social marketing service that lets enterprises interact with customers.
- November 15, 2011
With the upcoming release of Chatter auditing capabilities, Salesforce.com hopes to make the social collaboration tool more appealing to financial services firms and boost its overall market lead.
- September 20, 2011
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality.
- September 01, 2011
Salesforce aims to broaden customer base by adding new functions to the core of its product line.
- September 01, 2011
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure.
- November 20, 2009
Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications.
- September 02, 2009
Salesforce.com jumped into the market for contact management software today with a lightweight, low-cost option to compete with Sage's recently updated ACT!