Customer Data Management and Integration

Customer data is at the heart of CRM processes, but without accurate, up-to-date and well-integrated data from departmental silos, most companies are at a loss to serve customers effectively. Incomplete data sets, often mired in duplicate information or inaccuracies, can lead to a frustrating customer experience, a lowered brand reputation and a decline of service levels. By using customer data management software, organizations strive for complete customer profiles that join data from disparate systems but also to integrate them into key business applications. This section explores the challenges inherent in obtaining a 360-degree view of the customer by bringing multiple data sources into a single system such as Salesforce.

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  • buying signals

    Buying signals are behavioral cues that indicate the intentions of prospective or existing customers in terms of their readiness to buy. Continue Reading

  • data smog

    Data smog refers to the volume and velocity of data that is being created by devices connected to the Internet of Things. Continue Reading

  • Dreamforce 2015 conference coverage

    Salesforce continued to tout products such as Wave and Lightning at Dreamforce 2015 while also introducing users to new ones like its IoT and Health Clouds. Continue Reading

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