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Customer Experience and Salesforce News
May 10, 2017
The improvements to the Salesforce AppExchange benefit companies and ISVs building on AppExchange, with lower pricing and more tools.
April 04, 2017
Salesforce Einstein AI brings enhancements to Sales Cloud. While lead scoring, dialing and activity capture get automation features, Watson integration looms in the distance.
March 23, 2017
Showing incremental improvement and investing over time are keys to successful cloud implementations, especially in government.
March 06, 2017
Salesforce introduces image recognition software and upgrades its cloud products with new Einstein-related features.
Customer Experience and Salesforce Get Started
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New technologies such as artificial intelligence, virtual reality and customer personalization bridge the gap between online and offline sales and create new e-commerce experiences. Continue Reading
Cross-sell is a marketing term for the practice of suggesting related products or services to a customer who is considering buying something. Continue Reading
You might just now be reading about sentiment analysis tools for social media, yet software implementation promises deeper customer insights that drive sales and marketing. Continue Reading
Evaluate Customer Experience and Salesforce Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Tempe's private tech university added passwordless authentication via QR codes to ease Salesforce logins and add a layer of security. Continue Reading
Amid a flurry of acquisitions, Salesforce signaled its intention to expand customer management into retail, where enhanced e-commerce functionality can strengthen service. Continue Reading
IBM is coming to Salesforce's aid, in a partnership to bolster the CRM giant's new AI Einstein bid with IBM's own Watson. Expert Scott Robinson takes a look at the partnership. Continue Reading
Manage Customer Experience and Salesforce
Learn to apply best practices and optimize your operations.
The Salesforce development certification measures click skills or code skills. Here is a guide to knowing the click skills necessary to pass the Force.com Developer Certification. Continue Reading
Jenn Sanders illustrates how the Salesforce administrator course can boost a career. The consultant saw an increase in pay, client respect and a teaching opportunity. Continue Reading
Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up. Continue Reading
Problem Solve Customer Experience and Salesforce Issues
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Like other products, Salesforce Wave promises to make it easy to stitch together data silos. Is data integration as easy as it sounds? An expert offers some insight. Continue Reading
In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
Social media and analytics have changed customer expectations for deeper relationships with vendors. Salesforce lead generation is up to the task. Continue Reading