Knowledge Management Software

Knowledge management software helps enterprises effectively manage information resources. All aspects of the business need timely, useful information to be able to serve customers in real time, whether that information helps in customer support, marketing automation or sales automation. Customer data integration between platforms improves performance and builds brand loyalty through positive customer experiences. This section covers the interaction of knowledge management software and Salesforce services, ranging from knowledge management features of the Salesforce Service Cloud to third-party technologies. We cover data integration challenges and how companies are using these technologies to meet business goals as well as how these technologies affect contact center operations and the challenges of user adoption and training.

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  • field service management (FSM)

    Field service management software enables companies to manage dispersed workers and resources. These workers can gain access to schedules, work orders and customer information via mobile devices. Continue Reading

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