Salesforce Community Cloud News
September 16, 2016
Conference coverage for Dreamforce 2016 in San Francisco covering updates on new innovations and developments in Salesforce products and beyond.
July 05, 2016
SteelBrick's technology gives Salesforce users the ability to generate quotes on the go, which they say has increased efficiency and forecasting accuracy.
April 20, 2016
The fitness franchise had far-flung processes and a growing business. Here's how it used Salesforce Community Cloud to get franchisees on the same page.
March 23, 2016
Companies have struggled to show ROI for enterprise collaboration software, but the tide may be turning as organizations securely extend collaboration beyond their walls.
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Customer engagement is the means by which a company forges a relationship with its customer base through advocacy and action on the part of customers. Continue Reading
Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers. Continue Reading
Salesforce continued to tout products such as Wave and Lightning at Dreamforce 2015 while also introducing users to new ones like its IoT and Health Clouds. Continue Reading
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OnStar's new connected cars took off from the intersection of multiple Salesforce clouds this year. Here's what may be next, if merchants jump aboard the connected car ecosystem. Continue Reading
Salesforce App Cloud opens important doors to building new functionality into Salesforce. But it's important to read the fine print on licensing options. Continue Reading
Users like Slack because it poses fewer hurdles for workers striving to communicate and share documents, compared with other collaboration tools. Continue Reading
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The Salesforce Community Cloud brings partners into business processes in new ways -- but documentation and licensing caveats could derail your efforts. Continue Reading
Social media monitoring tools burst onto the market with the promise of serving up valuable data on potential customers, but hurdles tripped up users and stalled the market. Continue Reading
Customer communities can't be credible sources of customer support if companies don't do the up-front work to make the information authoritative. Continue Reading