Salesforce Service Cloud

The Salesforce Service Cloud is a cloud-based platform of CRM services for customer support and contact center operations. The Service Cloud provides a variety of knowledge management tools for contact center agents and is designed to provide a single access point of timely, relevant information by integrating various customer data repositories on the back end. On the consumer side, the Service Cloud also supports live chat and video-based knowledge management. This section explores how businesses are using the Salesforce Service Cloud to meet customer experience goals, either as a standalone product, as part of the Salesforce Platform or in conjunction with third-party technologies. We also cover Salesforce Service Cloud industry news, along with related business trends and challenges business face when using it to interact with consumers.

Salesforce Service Cloud News

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Salesforce Service Cloud Get Started

Bring yourself up to speed with our introductory content

  • contact center infrastructure

    A contact center infrastructure is a framework composed of the physical and virtual resources that a call center facility needs to operate effectively. Continue Reading

  • Salesforce Einstein

    Salesforce Einstein is an artificial intelligence technology that has been developed for the Sales, Service and Marketing Clouds. Einstein aims to bring intelligence to these systems through machine learning. Continue Reading

  • Salesforce Service Console

    The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more. Continue Reading

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Evaluate Salesforce Service Cloud Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Salesforce Service Cloud

Learn to apply best practices and optimize your operations.

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