New & Notable


Return orders improved with Field Service upgrade

While the new Field Service Lightning features will help Salesforce users connect customers to their service needs, it lacks any of that Einstein touch of other Salesforce products.


Podcast recap: Salesforce conference stops in Boston

Salesforce World Tour sessions included dives into Philanthropy Cloud, integrated surveys and Salesforce's new Integration Cloud.

Customers react to Salesforce-MuleSoft deal in Boston

From the dais and halls at Salesforce World Tour's Boston stop, talk focused on automating employee volunteerism, marketing best practices and developer reaction to MuleSoft deal.


Harvard Graduate School of Education adopts Social Studio

By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through social media.

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