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Salesforce's Desk.com app targets SMBs

Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.

Is Salesforce really the best in the social media monitoring mark

At the very high end of social media monitoring tools, there are two suites so extensive and powerful that "suite" doesn't fully capture them: They are full-blown platforms, worlds unto themselves that offer staggering features and utility -- and ...

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Salesforce jumps into collaboration software market

Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications.

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