Salesforce.com jumped into the market for contact management software today with a lightweight, low-cost option to compete with Sage's recently updated ACT! Continue Reading
Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...
By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...
With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so ...
When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come...
Ball Horticultural outsourced its SAP Basis administration to Symmetry when the complexity of its SAP environment grew, but ...
Haribo's recent deployment of S/4HANA may have led to problems getting its products into stores, but experts believe they could ...
LinkedIn's use of AI requires the sharing of data. It is one reason why the company is combining its talent tools into one system...
HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR...
The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...
Real-time data integration isn't like traditional data integration -- "it's moving, it's dirty and it's temporal," cautions one ...
Tableau's new Ask Data software uses natural language processing to enable users of any skill level to more easily search for ...
IT expert William McKnight shares job tips for data professionals looking to prosper in a changing enterprise. His first piece of...