I - Definitions
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I
identity resolution
Identity resolution is a data management process that links a customer's online behavior to their unique identity by gathering different data sets and identifying non-obvious relationships.
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implementation
Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something.
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inbound marketing
Inbound marketing is a strategy that focuses on attracting customers, or leads, via company-created internet content, thereby having potential customers come to the organization rather than marketers vying for their attention.
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integration
Integration is the act of bringing together smaller components or information stored in different subsystems into a single functioning unit.
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interactive voice response (IVR)
Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
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IoT Cloud (Salesforce IoT Cloud)
IoT Cloud is a platform from Salesforce.com that is designed to take in the massive volumes of data generated by devices, sensors, websites and software applications and initiate responses in real time.