O - Definitions
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O
omnichannel
Omnichannel -- also spelled omni-channel -- is an approach to sales, marketing and customer support that seeks to provide customers with a seamless and unified brand experience, regardless of which channel they use.
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Oracle Customer Experience Cloud (Oracle CX Cloud)
Oracle Customer Experience Cloud (Oracle CX Cloud) is a suite of cloud-based tools for customer relationship management (CRM), sales, marketing, customer service, e-commerce and other tools, such as configure, price, quote (CPQ) tools.
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outbound call
An outbound call is one initiated by a call center agent to a customer on behalf of a call center or client.
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outbound marketing
Outbound marketing is a traditional form of marketing in which an organization initiates contact with potential customers, or leads.