News
Knowledge Management Software
- April 12, 2016
12 Apr'16
Fenway enlists Salesforce to fix sales-and-service communication gap
Fenway Park Events sells outings at Fenway -- but without a CRM system, sales and service were working at cross-purposes.
- March 15, 2016
15 Mar'16
Field Service Lightning brings field service management to Salesforce
Field Service Lightning brings new field service management capabilities to Salesforce. But what about partners that offer field service?
- February 08, 2016
08 Feb'16
Omnichannel customer service is no small feat
Seamless, efficient customer service is the elusive goal of omnichannel. Salesforce expects to deliver it using IoT to give contact centers 'spooky intelligent' systems.
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- November 12, 2015
12 Nov'15
Oracle announces cloud-based CRM knowledge management
Oracle expands knowledge management tools for its service cloud; SalesforceIQ for Small Business gets Desk.com customer service integration.
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