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Knowledge Management Software

April 12, 2016 12 Apr'16
Fenway enlists Salesforce to fix sales-and-service communication gap

Fenway Park Events sells outings at Fenway -- but without a CRM system, sales and service were working at cross-purposes.
March 15, 2016 15 Mar'16
Field Service Lightning brings field service management to Salesforce

Field Service Lightning brings new field service management capabilities to Salesforce. But what about partners that offer field service?
February 08, 2016 08 Feb'16
Omnichannel customer service is no small feat

Seamless, efficient customer service is the elusive goal of omnichannel. Salesforce expects to deliver it using IoT to give contact centers 'spooky intelligent' systems.
November 12, 2015 12 Nov'15
Oracle announces cloud-based CRM knowledge management

Oracle expands knowledge management tools for its service cloud; SalesforceIQ for Small Business gets Desk.com customer service integration.

CEO plots course for Televerde women's prison call centers

Working at a Televerde women's prison call center outpays many inmate jobs and sets agents up for careers on the outside. CEO ...

Giving inmates a second chance as prison call center agents

Televerde staffs contact centers with incarcerated women, where they are paid the federal minimum wage. CEO Morag Lucey and COO ...

6 reasons why self-service options fail

Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...

SearchERP

Finding the right ERP consultants is key to project success

With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so ...

Cummins and Noble Plastics see factory of the future vision

When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come...

How to obtain the skills needed in a smart factory

As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are ...

SearchSAP

SAP managed services weed out IT complexity at Ball Horticulture

Ball Horticultural outsourced its SAP Basis administration to Symmetry when the complexity of its SAP environment grew, but ...

Haribo can't bear SAP S/4HANA implementation

Haribo's recent deployment of S/4HANA may have led to problems getting its products into stores, but experts believe they could ...

10 record-to-report tips in SAP ECC for audit compliance

Ensuring a comprehensive segregation of duties and limiting the financial postings that can be made manually are some of the ways...

SearchHRSoftware

Cybersecurity education: How HR can plan for the inevitable

Cybersecurity is a major concern for any organization, but employees continue to be a top threat. HR can help mitigate insider ...

LinkedIn's recruiting platform billed as 'Intelligent Hiring Experience'

LinkedIn's use of AI requires the sharing of data. It is one reason why the company is combining its talent tools into one system...

HR chatbots take on recruitment, benefits tasks

HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR...

SearchDataManagement

Originators form group to boost Presto SQL query engine

The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...

5 best practices for managing real-time data integration

Real-time data integration isn't like traditional data integration -- "it's moving, it's dirty and it's temporal," cautions one ...

Web integration platform eases way to machine learning models

StoryFit data scientists employ machine learning algorithms to gauge film script scenarios' prospects. They use Import.io tools ...

SearchBusinessAnalytics

Information Builders CEO on cloud-first approach, machine learning

Information Builders' new CEO, Frank Vella, said the company's focus on cloud and machine learning will help it solidify a firm ...

New Information Builders CEO targets modern CX, development

In Q&A, new CEO Frank Vella discusses how Information Builders is modernizing its WebFocus platform to make it easier to use and ...

Tableau Ask Data gives BI users simple NLP data query tool

Tableau's new Ask Data software uses natural language processing to enable users of any skill level to more easily search for ...