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Mobile CRM strategy

LA Metro pursues integrated CRM system with Salesforce

The Los Angeles Metro system integrates the Salesforce CRM with existing payment infrastructure, helping to bridge the gap between old and new technologies. Continue Reading
Can Salesforce Wave answer data integration challenges?

Like other products, Salesforce Wave promises to make it easy to stitch together data silos. Is data integration as easy as it sounds? An expert offers some insight. Continue Reading
Salesforce celebrates 15 years of CRM market disruption

In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
More enterprises develop mobile apps for SaaS

Learn why more enterprises are developing mobile apps for SaaS and why some turn to PaaS. Continue Reading

6 reasons why self-service options fail

Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...

Verint acquisition of ForeSee gives VOC software an upgrade

By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...

6 tips for driving adoption of self-service platforms

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These ...

SearchERP

Finding the right ERP consultants is key to project success

With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so ...

Cummins and Noble Plastics see factory of the future vision

When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come...

How to obtain the skills needed in a smart factory

As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are ...

SearchSAP

SAP managed services weed out IT complexity at Ball Horticulture

Ball Horticultural outsourced its SAP Basis administration to Symmetry when the complexity of its SAP environment grew, but ...

Haribo can't bear SAP S/4HANA implementation

Haribo's recent deployment of S/4HANA may have led to problems getting its products into stores, but experts believe they could ...

10 record-to-report tips in SAP ECC for audit compliance

Ensuring a comprehensive segregation of duties and limiting the financial postings that can be made manually are some of the ways...

SearchHRSoftware

LinkedIn's recruiting platform billed as 'Intelligent Hiring Experience'

LinkedIn's use of AI requires the sharing of data. It is one reason why the company is combining its talent tools into one system...

HR chatbots take on recruitment, benefits tasks

HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR...

Despite demand, few job ads cite flexible work options

Flexible work options are desirable, but not advertised. Hired has acquired Py, a platform used by employers to assess a ...

SearchDataManagement

Originators form group to boost Presto SQL query engine

The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...

5 best practices for managing real-time data integration

Real-time data integration isn't like traditional data integration -- "it's moving, it's dirty and it's temporal," cautions one ...

Web integration platform eases way to machine learning models

StoryFit data scientists employ machine learning algorithms to gauge film script scenarios' prospects. They use Import.io tools ...

SearchBusinessAnalytics

Tableau Ask Data gives BI users simple NLP data query tool

Tableau's new Ask Data software uses natural language processing to enable users of any skill level to more easily search for ...

Expert urges data pros to hone data science skills

IT expert William McKnight shares job tips for data professionals looking to prosper in a changing enterprise. His first piece of...

Demand for data scientists is booming and will only increase

Fueled by big data and AI, demand for data science skills is growing exponentially, according to job sites. The supply of skilled...