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Mobile CRM strategy

Can Salesforce Wave answer data integration challenges?

Like other products, Salesforce Wave promises to make it easy to stitch together data silos. Is data integration as easy as it sounds? An expert offers some insight. Continue Reading
Salesforce celebrates 15 years of CRM market disruption

In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
More enterprises develop mobile apps for SaaS

Learn why more enterprises are developing mobile apps for SaaS and why some turn to PaaS. Continue Reading

Premium pay for technical CRM skills must reflect volatility

Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM ...

Ten tips for honing social media customer service skills

Navy Federal Credit Union ingrains customer service in social engagement, sometimes the only channel where sailors at sea can get...

Albuquerque Amazon Alexa skill takes heat off call center

Tens of thousands of Alexa skills -- voice-activated apps -- exist, with more to come. Learn how one city government's call ...

SearchERP

IoT may throw a lifeline to PLM systems

PLM systems have functioned mostly in engineering, but now IoT-connected devices are allowing PLM to be more useful across the ...

Dalsin Industries returns to on premises with Epicor ERP system

Dalsin Industries implemented a Plex cloud ERP system to replace an old Epicor system but moved back to on-premises Epicor when ...

Smart manufacturing technology is changing business processes

The future is here: AI enablement and smart manufacturing technologies are transforming business systems today, according to ...

SearchSAP

Inside SAP's digital transformation strategy

In this Q&A, Bertram Schulte, SAP's chief digital officer, discusses the how and why as the company goes through its own internal...

SAP Cloud Platform pushes to break new ground, extend ERP

SAP wants its Cloud Platform to connect ERP systems with new technology like machine learning and IoT, resulting in new processes...

SAP Cloud Platform architecture is glue for new technologies

SAP Cloud Platform has numerous integration tools for linking next-gen technologies like blockchain, machine learning and IoT to ...

SearchHRSoftware

Federal HR wants to modernize cybersecurity recruiting, pay

The U.S. Dept. of Homeland Security wants to modernize recruitment and management of its cybersecurity workforce. It is asking ...

Huge potential of video interview software comes with risks

Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few ...

How to solve six of the biggest employee retention challenges

Recruiters are enticing workers with new opportunities on an increasingly frequent basis. Give your employees plenty of reasons ...

SearchDataManagement

GDPR compliance requirements drive new winds of data privacy

Hello, GDPR. May 25 is the witching hour for enforcement of the EU's much-discussed GDPR compliance requirements -- and it's a ...

Six data risk management steps for GDPR compliance

By layering data risk management processes into your data governance framework, you can ensure the personally identifiable ...

AP uses data collaboration platform to spread data journalism

Data journalism reporters need tools that deliver quick context for stories on deadline. A data collaboration platform from ...

SearchBusinessAnalytics

Ten KPI templates for your dashboards

KPIs help companies gauge success, but how do you choose the right metrics to create useful reports? Here you'll find 10 KPI ...

Data visualization process demands smart design, accurate data

Well-designed data visualizations can enable executives to make more-informed business decisions, increasing the potential ROI of...

Seven good data visualization practices for visual integrity

Data visualizations need visual integrity to ensure that the data they present can be interpreted correctly. Follow these design ...