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Salesforce Community Cloud News
July 27, 2017
With the latest upgrades, Service Cloud Lightning enables easier contact center customization and provides a mobile app for agents.
May 10, 2017
The improvements to the Salesforce AppExchange benefit companies and ISVs building on AppExchange, with lower pricing and more tools.
March 06, 2017
Salesforce introduces image recognition software and upgrades its cloud products with new Einstein-related features.
September 16, 2016
Conference coverage for Dreamforce 2016 in San Francisco covering updates on new innovations and developments in Salesforce products and beyond.
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Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading
Customer engagement is the means by which a company creates a relationship with its customer base to foster brand loyalty and awareness Continue Reading
Workplace collaboration software isn't just about convenient employee chat options. It's making employees and external partners more productive. Continue Reading
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OnStar's new connected cars took off from the intersection of multiple Salesforce clouds this year. Here's what may be next, if merchants jump aboard the connected car ecosystem. Continue Reading
Salesforce App Cloud opens important doors to building new functionality into Salesforce. But it's important to read the fine print on licensing options. Continue Reading
Users like Slack because it poses fewer hurdles for workers striving to communicate and share documents, compared with other collaboration tools. Continue Reading
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Workplace collaboration tools are becoming an integral part of efficient teamwork -- and the software is finally catching up. Continue Reading
The Salesforce Community Cloud brings partners into business processes in new ways -- but documentation and licensing caveats could derail your efforts. Continue Reading
Social media monitoring tools burst onto the market with the promise of serving up valuable data on potential customers, but hurdles tripped up users and stalled the market. Continue Reading