Salesforce Service Cloud

The Salesforce Service Cloud is a cloud-based platform of CRM services for customer support and contact center operations. The Service Cloud provides a variety of knowledge management tools for contact center agents and is designed to provide a single access point of timely, relevant information by integrating various customer data repositories on the back end. On the consumer side, the Service Cloud also supports live chat and video-based knowledge management. This section explores how businesses are using the Salesforce Service Cloud to meet customer experience goals, either as a standalone product, as part of the Salesforce Platform or in conjunction with third-party technologies. We also cover Salesforce Service Cloud industry news, along with related business trends and challenges business face when using it to interact with consumers.

Salesforce Service Cloud News

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Salesforce Service Cloud Get Started

Bring yourself up to speed with our introductory content

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Evaluate Salesforce Service Cloud Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Salesforce Service Cloud

Learn to apply best practices and optimize your operations.

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