Videos

Europe's highways lead to customer service in the cloud

Daniel Krauss, founder and CIO of FlixBus, discusses how his vision for cloud brand management helped unify many of Europe's numerous regional bus companies.
AI for retail next phase of Salesforce Commerce Cloud

Can Salesforce's customers help 'the Salesforce economy' catch up to Amazon's? Rob Garf hopes so, breaking down the latest additions to his platform in this video interview.

Marketing with Salesforce caps Lids' app strategy

Marketing with Salesforce: A conversation with Lids Sports Group SVP of E-commerce and Marketing Jeff Pearson on how brick-and-mortar chains compete with online-only retailers.
Salesforce for nonprofits enables Year Up to track people, metrics

Running the IT backbone for a national nonprofit that benefits young adults requires CRM-style management of donors, educational entities, employers and students.
Salesforce Pardot adds fresh B2C style to VMware B2B sales

As a mature software company hoping to freshen its sales approach in the age of marketing automation, VMware is looking to consumer marketing techniques to win new enterprise business.
Salesforce artificial intelligence meets customer analytics

Salesforce's Analytics Cloud general manager, Ketan Karkhanis, discusses how artificial intelligence revolutionizes customer analytics and more.
Salesforce AppExchange business app store gets upgrade, investment

Salesforce opens developer venture fund with $100M seed; upgrades dev platform; changes scoring system for apps based on security, team readiness and other non-revenue factors.
Salesforce Commerce Cloud bridges gap between online and in-store buying

Despite historic omnichannel challenges, Salesforce Commerce Cloud aims to make online purchasing easier and gathering data about purchasers more comprehensive.
Salesforce Incubator brings innovation to forefront of Salesforce SMB strategy

Salesforce for Startups has launched the Salesforce Incubator program to make innovation and education core to the Salesforce SMB strategy.
Farmers Insurance turns to self-service capabilities with Salesforce

Farmers Insurance transforms its digital platform with Salesforce Service Cloud. With enhanced self-service capabilities, Farmer's tries to target a new level of customer experience.
What not to say to Salesforce Ventures to get their financial support

Being chosen by Salesforce Ventures as a company to invest in can mean the difference between success and failure. Here's how Salesforce chooses where to throw its support.
How to get started with Salesforce for small business

Small business owners can get the same level of marketing automation and AI technology that big companies with deep pockets have access to, thanks to Einstein and Salesforce clouds.
Institutional culture, not security, blocks cloud-based CRM

Some large companies are still weighing the virtues of moving to the cloud for CRM, says a Salesforce partner.
OnStar uses Salesforce clouds to find emergency services (or Dunkin')

OnStar's new connected cars took off from the intersection of multiple Salesforce clouds this year. Here's what may be next, if merchants jump aboard the connected car ecosystem.

Podcasts

LinkedIn Sales Navigator refresh adds deals pipeline

LinkedIn overhauls Sales Navigator with deals management, Adobe Sign and Office 365 integrations, new search tools and mobile ...

Sales planning tools sport a B2B customer experience focus

Sporting goods giant uses sales performance and planning tools to upend traditional product-centric approach, tackle engagement ...

Revenue ops main theme at Ramp by InsightSquared conference

Beyond recapping the Ramp by InsightSquared conference and some of the keynote speakers, the Pipeline podcast looks back at other...

SearchERP

Industrial IoT application boosts machine utilization

Metal parts maker uses MachineMetrics analytics cloud to spot underused equipment, help machinists squeeze out more production ...

Industrial cloud moving from public to hybrid systems

A new survey by ABI Research indicates that manufacturers will move IIoT systems from public cloud to hybrid systems as more ...

Supply chain blockchain is quickly taking hold

The pieces needed to create supply chain blockchain networks are emerging. But blockchain won't fix all the problems that supply ...

SearchSAP

SAP S/4HANA Cloud update adds functionality for two industries

SAP focuses on manufacturing and professional services with the new features it's adding to S/4HANA Cloud. The enhancements are a...

French transit develops chatbot with SAP Conversational AI

The transit system in the Paris metropolitan area is tackling an AI-driven chatbot project to create an easy way for riders to ...

Renewed push for Business One could boost SAP SMB strategy

SAP has strived to dispel a reputation for pricey, hard to deploy ERP with aggressive marketing and products for small businesses...

SearchHRSoftware

Employee turnover prediction takes aim at rising quit rate

The economy is encouraging employees to look for new jobs, and the quit rates are rising. HR has a variety of tools and methods ...

5 keys to ensuring your new SaaS HR system excels

Running HR in the public cloud brings data, integration and change management issues. Here are tips on overcoming the biggest ...

Four secrets of a successful flexible work arrangement policy

The future of work is flexible, and if your company wants to retain its employees, HR must understand how to make this work for ...

SearchDataManagement

Chief data officer skills tested by AI tech blitz

A reporter's notebook from a recent MIT symposium provides insights on chief data officer needs, as the AI wave starts to hit ...

Open source database software finally gets down to business

Once used primarily in web applications, open source databases are finding a place in more mission-critical business systems -- a...

Open source RDBMS uses spurred by lower costs, cloud options

Open source technologies have become more capable alternatives to mainstream relational databases for cost-conscious users -- and...

SearchBusinessAnalytics

Reddit and the aspiring data scientist

For amateur data scientists, Reddit provides the opportunity to post about personal projects, chat with like-minded people and ...

Talking Data: AI advances and the MIT Startup Exchange

The Talking Data podcast team discusses some of the MIT startups that are making advances in AI and natural language processing.

Tableau BI gets Extensions API in version 2018.2 update

Tableau's BI software sees general release of a 2018.2 update with an API for dashboard extensions, while a 2018.3 beta adds more...