Videos
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Europe's highways lead to customer service in the cloud
Daniel Krauss, founder and CIO of FlixBus, discusses how his vision for cloud brand management helped unify many of Europe's numerous regional bus companies.
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AI for retail next phase of Salesforce Commerce Cloud
Can Salesforce's customers help 'the Salesforce economy' catch up to Amazon's? Rob Garf hopes so, breaking down the latest additions to his platform in this video interview.
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Salesforce for nonprofits enables Year Up to track people, metrics
Running the IT backbone for a national nonprofit that benefits young adults requires CRM-style management of donors, educational entities, employers and students.
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Marketing with Salesforce caps Lids' app strategy
Marketing with Salesforce: A conversation with Lids Sports Group SVP of E-commerce and Marketing Jeff Pearson on how brick-and-mortar chains compete with online-only retailers.
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Salesforce Pardot adds fresh B2C style to VMware B2B sales
As a mature software company hoping to freshen its sales approach in the age of marketing automation, VMware is looking to consumer marketing techniques to win new enterprise business.
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Salesforce artificial intelligence meets customer analytics
Salesforce's Analytics Cloud general manager, Ketan Karkhanis, discusses how artificial intelligence revolutionizes customer analytics and more.
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Salesforce AppExchange business app store gets upgrade, investment
Salesforce opens developer venture fund with $100M seed; upgrades dev platform; changes scoring system for apps based on security, team readiness and other non-revenue factors.
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Salesforce Commerce Cloud bridges gap between online and in-store buying
Despite historic omnichannel challenges, Salesforce Commerce Cloud aims to make online purchasing easier and gathering data about purchasers more comprehensive.
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Salesforce Incubator brings innovation to forefront of Salesforce SMB strategy
Salesforce for Startups has launched the Salesforce Incubator program to make innovation and education core to the Salesforce SMB strategy.
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Farmers Insurance turns to self-service capabilities with Salesforce
Farmers Insurance transforms its digital platform with Salesforce Service Cloud. With enhanced self-service capabilities, Farmer's tries to target a new level of customer experience.
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What not to say to Salesforce Ventures to get their financial support
Being chosen by Salesforce Ventures as a company to invest in can mean the difference between success and failure. Here's how Salesforce chooses where to throw its support.
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How to get started with Salesforce for small business
Small business owners can get the same level of marketing automation and AI technology that big companies with deep pockets have access to, thanks to Einstein and Salesforce clouds.
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Institutional culture, not security, blocks cloud-based CRM
Some large companies are still weighing the virtues of moving to the cloud for CRM, says a Salesforce partner.
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Salesforce IoT Cloud roadmap includes machine learning
Salesforce IoT Cloud will get a boost from Einstein features, including machine learning, to make predictions, which could help companies prevent product failures.
Podcasts
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Salesforce World Tour Boston talks Integration Cloud, Social Studio
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Salesforce acquisitions reach new heights with MuleSoft purchase
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Pipeline podcast: Salesforce SMB customers to benefit from Google deal
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Salesforce-Google partnership brings cloud, AI enhancements
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AI, IoT and Trailhead were main themes at Salesforce World Tour Boston
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Why has the Microsoft-Salesforce partnership soured?