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Business software strategies strengthen the inbound marketing process

It's not enough to just purchase new marketing software. Your overall business strategy will determine your company's needs and ...
Sensible contact center infrastructure updates for 2017

Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes ...
Guide to call center operations

Call center operations have been affected in numerous ways by the growth of social media and mobile, particularly with new ...

Epicor debuts EVA, an AI virtual assistant for ERP

Epicor users will soon be able to talk to or text their ERP systems through Epicor Virtual Agent, a new AI-based voice command UI...
10 blockchain problems supply chains need to look out for

Blockchain is proving to be useful in the supply chain, but without a strong understanding of it and a viable use case, your ...
Del Monte Foods makes SAP ERP migration to AWS

Thanks to an acquisition, Del Monte Foods' IT had both on-premises and hosted systems, which proved costly and inflexible. It has...

SAP partner program promises to focus on customer happiness

SAP's partner program shifts from sales emphasis to customer happiness; to lead the efforts, SAP named Karl Fahrbach as the ...
Overview of SAP HANA features and how it's being used today

There has been a lot of hype around SAP HANA since it became available nearly a decade ago, but what is it exactly and what role ...
SAP executive board shuffle raises questions about its strategic direction

Some analysts believe SAP's recent executive changes mean the new leaders must prove their development credibility as the company...

Diversity in hiring a key to eradicating AI bias

HR is turning to AI systems to help rank and sort job candidates. But the systems like these are mostly designed by men, who may ...
Technology can aid diversity and inclusion in HCM, with caveats

Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The ...
As baby boomers exit, AR and VR tools help to capture their expertise

Demand for virtual and augmented reality tools is soaring, and the need to capture expertise from retiring baby boomers may be ...

Google takes a run at enterprise cloud data management

New Google Cloud boss Thomas Kurian is putting databases and data management at the forefront at Google. The vendor has forged ...
4 factors to consider in a Hadoop distributions comparison

Examine the key characteristics necessary to evaluate in a Hadoop distribution comparison, focusing on enterprise features, ...
Kafka at center of new event processing infrastructure

Events are as important as data in emerging applications underlying many e-commerce efforts. Streams of events tell a company ...

How to integrate Power BI and SharePoint via embedded reports

Expert Brien Posey explains two methods for including Power BI reports on pages in SharePoint Online's cloud service: publishing ...
Data-rich organizations turn focus to ethical data mining

As data analytics have increasingly become a core component of organizations' strategies, concerns have arisen around how data is...
Cloud AutoML, BigQuery ML upgrades expand Google stake in ML

Google introduced a raft of updates to its cloud-based machine learning and AI products, including expanded capabilities for its ...