
89% of customers switch after a single bad service experience. Learn how one product ensures tailored, seamless service.

Customer expectations are higher than ever. Learn to engage customers and empower employees for better customer service.

IT's role in customer service is growing. Learn which technology leads the pack in this independent evaluation.
Better customer service has brought companies as much as 1000% ROI. Learn the crucial principles of modern service.
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Only 34% of B2B companies have an integrated customer view across channels. Learn the dangers of this and how to change.
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Big journeys start with one step. Discover how to "get going" in modern service with a multi-channel initiative.
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Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.
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Every company wants to be a service leader but few know how. Discover the best way to get there, with help from experts.
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Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of ...
In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges ...
New tools to speed up agentic AI development, open SAP platforms and provide access to data products were also touted as helping ...
New AI-driven applications for supply chain, procurement and CX also shared the spotlight as SAP strives to portray its broad ...
HR analytics tools can improve workforce outcomes by reducing attrition, boosting employee satisfaction and helping to plan new ...
The HR system selection process is rife with the potential for mistakes. Learn about some of the most common errors and how the ...
AI Services, which includes an integration with Nvidia and governance capabilities -- among other features -- represents the ...
The purchase of a streaming data platform complements the tech giant's existing tools by enabling developers to build agents ...
With agents for data modeling, dashboard development and embedding applications, the vendor is simplifying processes that have ...
BI tools and applications can help improve decision-making, strategic planning and other business functions. Here's a look at ...