89% of customers switch after a single bad service experience. Learn how one product ensures tailored, seamless service.
Customer expectations are higher than ever. Learn to engage customers and empower employees for better customer service.
IT's role in customer service is growing. Learn which technology leads the pack in this independent evaluation.
Better customer service has brought companies as much as 1000% ROI. Learn the crucial principles of modern service.
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Only 34% of B2B companies have an integrated customer view across channels. Learn the dangers of this and how to change.
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Big journeys start with one step. Discover how to "get going" in modern service with a multi-channel initiative.
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Find out how LexisNexis keeps customers happy and empowers employees with simpler interfaces on mobile and desktop.
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Every company wants to be a service leader but few know how. Discover the best way to get there, with help from experts.
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